ParAccel has a very customer-centric support model that is committed to making customers successful. In contrast to large RDBMS vendors like Oracle where a customer is several layers away from an engineer who knows how to fix a problem, customers filing support cases with ParAccel are put immediately in contact with our highly skilled support engineers with 10+ years DBMS experience. Often, they are able to resolve the issue directly but they also work very closely with the software engineering team on diagnostics, source code changes and patch distribution and are highly responsive to your needs.
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