ParAccel is committed to finding innovative ways to continually improve our products, but making PADB the world’s fastest analytic database takes some of the most talented folks in the world.
It’s this kind of thinking that helps create a unique work environment by rewarding employees, celebrating talent and diversity, and encouraging forward thinking.
ParAccel offers competitive salaries, incentive and recognition programs, a comprehensive benefits package, a great work environment and a fabulous office where snacks are plentiful, lunch is free everyday and you can bring your well behaved pets.
Sales
Sales Engineer | Chicago or surrounding area
ParAccel is looking for a Sales Engineer with experience in the database/data warehouse space. This role provides a challenging opportunity for an individual with a strong technical background to sell in to enterprise data warehousing customers.
Job Responsibilities
- Work with the sales teams to structure sales campaigns to make ParAccel a success in customers enterprise environments
- Conduct proof of concepts for customers, and bridge the gap between business and technical requirements
- Hunt for new accounts, and manage the existing installed base to make them successful
- Work with corporate to build demonstrations, presentations, white papers, and collateral
- Attend industry tradeshows, seminars and webinars
Required Skills and Background
- BS/MS in Computer Science or Mathematics
- Heavy experience with massively parallel databases; Netezza, Greenplum, AsterData, Oracle/Exadata, DB2/EEE, Teradata
- Data modeling, Database Internals, Query Optimization, ETL Architecture
- Linux (Required)
- Built, implemented or architected a data warehouse solution (Nice to have)
- Proven problem analysis and problem solving skills
- Communication skills that traverse from the C-Level to DBA
- Proven history of sales success
- Travel required.
If you are interested in this position, please send your resume to careers@paraccel.com or apply at LinkedIn>>
Support
Senior Technical Support Engineer
About You
Your technical and people skills matter to us, because you will need those skills to get the job done and make sure our customers get their job done. But even more than that, we are looking for people who can think, who love working as part of a team, have a passion for great software products and delivering the highest levels of support. If that sounds like you, then contact us as soon as possible.
Key Objectives
- Provide product support at the technical level to Systems Engineers, Professional Services Consultants, Partners, and end users
- Provide feedback from field to Product Management and Engineering
- Help create referenceable customers
- Provide training to the field
- Create good will in the installed base
Specific Responsibilities
- Answer issues from the field and customers via email, web portal and calls
- Create trouble tickets and log ongoing activity
- Identify, diagnose and resolve technical problems
- Create bugs reports
- On-site trouble shooting
- Create test cases and environments to reproduce issues in-house
- Install product remotely and on-site
- Foster teamwork in solving customer, process and organizational issues
- Provide assistance to customers to integrate 3rd party tools
- Create knowledge base articles
- Train other Technical Support Engineers, SEs, and Professional Services Consultants
- Review internal design and specification documents to provide customer perspective
- Continually increase knowledge of product, 3rd party tools, and HW and SW platform
- Provide customers with work-arounds
- Diagnose field problems
- Keep customer & internal groups apprised of business impact and heads-up information
Required Technical Skills
- In depth knowledge of Linux system administration including Linux installation and configuration, disk/RAID configuration, network configuration, and general trouble shooting
- Strong knowledge of SQL, query-writing
- Experiences with commercial database products such as Oracle, DB2, Sybase, Informix, Postgres etc.
- UNIX scripting languages including shell, python, awk, Perl
- Familiar with network diagnostic tools
- General knowledge of TCP/IP
- Familiar with networking switching products such as Cisco and Foundry
Required Personal Skills
- Good interpersonal skills especially with customers
- Can quickly grasp and learn new technologies
- Good analytical and problem solving skills
- Ability to work with geographically dispersed teams
- Able to remain calm and professional under customer related high stress environment
- Can work with development engineers in an efficient and productive way
- Organized, methodical, and detail oriented
- Ability to manage own schedule and work independently
- Ability to multi-task and manage competing priorities
- Motivated and committed to excellence
Required Experience
- Minimum 4 years of recent, professional experience in technical support for an enterprise product based on Linux
- Prior software start up experience
- Prior programming experience
- Experienced in utilizing support and call center tools
- BS or better in a technical field (Computer Science preferred)
Contact Information
If you are interested in this position, please send your resume to TSEngineer@ParAccel.com
Engineering
ParAccel currently has openings for senior talent with experience in database technology, data warehousing, and/or business intelligence. If you are a rock star, please send your resume to careers@paraccel.com.